Service and Order procedure Information
DKE INFOCOM Co., Ltd¡¯ all items warranty Service is 3 Years.
Cameras : 3 Years
Video Recorder : 3 Years
Device(IP Camera): 3 Years
and Computer parts which has been built in Digital Video Recorder
Card: 3 Months
Adaptor: 3 Months
Cable, Connectors what has been supplied together with CCTV---1 Month
our all items within Warranty Term, we shall pick up with our Charges or
over than Warranty Service and Customer¡¯s defect made can be also pick up with
our charges but this will be our special cared customer only just like Regular
Pick up service: In case of regular business partner we contract pick up
service for defect units every two months.
unit what has been defect after authorized with RMA procedures, we shall ship
advance replacements parts or units. The replaced units will be pick up later
within our scheduled or contract way of return.(Customer must have keep it the
replaced unit with clean and original packing type until our pick up)
Video Recorder: Normally we return original way what we did supply but in case
of Digital Video Recorder will be required special return. In case of DVR, if
possible to be detached Main Circuit PCB board from System and only pick up or
return for tech service. So We recommend customer to replacements for DVR¡¯s
main board (Most of defect has been issued in Main board). Of course we shall
supply advance the DVR¡¯s Main replaced board and then we shall pick it up.
any defect or repair issue, please contact with us and ask us RMA documents and
number. With this RMA Number can be get authorized to return or repair.
l PRICE OFFER: In case
of customer want price of our products, please ask us simply by email price for
some items or ask us officially ¡°Quotation¡±
INVOICE): After negotiate or discussed with our supplied Quotation, customer
make issue Purchase order and then we shall issue official documents Proforma
Invoice. Proforma Invoice means automatically generated to Account, Material
departments and Production departments that after issued P/I, if need to
cancellation within 3days can be cancellation accepted. And after issued P/I,
within one week the order¡¯s payment must be procedure. After one week over, our
sales department will ask the condition of order and what shall customer do. If
customer do not reply or did not reply regarding payment automatically this P/I
will be held or cancelled. This means next time of customer will not get same
price or same benefits. So if any cancellation, please do within 3days after
receipt of P/I. Proforma Invoice is not same with Quotation. If you need Price,
please ask us ¡°QUOTATION¡±
l Sample Order will
take from one week to 2 weeks after receipt of Payment (Depend on the product¡¯s
specialty of preparation that some time takes 2 weeks.
l Main order procedure
will take basically 2 Weeks but also some kinds of special items or product
material preparation reason will take 3-4weeks. This is not complaining issue
that please waits maximum 3-4weeks. We automatically inform to client regarding
the production and shipping.
l We have every week Tuesday
and Thursday have Production Meeting that if possible Until Monday receipt of
sample order can be delivery same weekend.
l All shipping
condition will be ¡®Ex-work¡±. If customer needs to be paid advance at our side,
we shall recommend Air cargo or TNT /UPS Service. However if needed cheaper
way, we recommend EMS.
l Some customer ask us
our currier service(TNT/UPS) or Air cargo service freight expensive, but please
supply us customer¡¯s carried currier service or pick up cargo. Our quoted procedure
has been our co-operation official currier service or shipping company¡¯s rate.
l For customer¡¯s
convenient purpose, we shall supply packing detail that customer side can also
check with our provided packing detail for their shipping rate.
l Some area does not
support EMS that if possible asks us best way of shipping with us.
you so much for your understand and please read our all condition and then it
can help you to do work with us.
INFOCOM CO., LTD